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Everything you need to support your management role in veterinary practice


For hundreds of articles, downloadable and on-line management tools, forms, checklists and other templates plus on-line management seminars, video and audio management tips, benchmark services, news and views from around the world, practice management links and contacts, live eBay veterinary/business page and much, much more.



Featured Resources
Interview with Mr David Hodgetts Cert PFS M.I.A.MInterview with Mr David Hodgetts Cert PFS M.I.A.M
I am delighted to have had an opportunity of talking to David Hodgetts, founder partner of Professional Practice Services, probably now the largest financial advisory centre to the veterinary.. . . . keep reading

Ten Step Exam Room Protocol to bond clients to your practiceTen Step Exam Room Protocol to bond clients to your practice
The majority of income generated in a veterinary practice starts in the consulting room. This makes the consulting room the most important 100 sq ft in your practice. To improve your ... . . . keep reading

The No-Lo Practice - do you own one? - how do you know?The No-Lo Practice - do you own one? - how do you know?
My video tip this month is to tell you about The No-Lo Practice business tool from Vet Partners. Shock! Disbelief! Practice owners are devastated when they learn their practices are worth only .. . . . keep reading

Wouldn't You Like to Invite these Practice Management Experts into YOUR Practice so that You can Pick their Brains?Wouldn't You Like to Invite these Practice Management Experts into YOUR Practice so that You can Pick their Brains?
Lunch-Break Webinars starting next month. A multi-expert series of 60 minute Lunch Break Webinars offered exclusively for full members of the Veterinary Business Briefing Community. The Webinars will... . . . keep reading

Practice Team Evaluation SurveyPractice Team Evaluation Survey
Veterinary practices can only deliver high quality professional clinical and support services for their clients when they recognise the importance of the practice team. Practice owners and... . . . keep reading

Graduate debt and practice profits - an Interview with Dr James Wilson DVM JDGraduate debt and practice profits - an Interview with Dr James Wilson DVM JD
This summer I was privileged to participate in the mid year meeting of Vet Partners in Kansas City. One of the founder members of VetPartners, formerly known as the AVPMCA ... . . . keep reading

Pop Goes the Weazel downloadPop Goes the Weazel download
Do your staff have any idea of the commercial realities of operating a quality professional service, the costs involved and the need to be profitable? You know that somehow you need to teach them but ... . . . keep reading

Your reception staff - the key to business successYour reception staff - the key to business success
My video tip this month is to take a fresh look at your reception team. They are at the hub of your practice and the key to your business success. Receptionists are your link with ... . . . keep reading


FEATURED ARTICLES
How to Avoid Being Clobbered By the RecessionHow to Avoid Being Clobbered By the Recession
It is always wise to look outside the profession to see what others are doing. Identify their strengths, and then adopt them. For example, the dental profession places great emphasis on ... . . . keep reading

Cutting Costs to Cope with the Economic DownturnCutting Costs to Cope with the Economic Downturn
During the first half of 2008, we in the U.S. struggled through very difficult economic times. This year started out after a slow Christmas retail season and talk of recession. We've recently ... . . . keep reading

Improving compliance through recognising and changing limiting behavioursImproving compliance through recognising and changing limiting behaviours
by Caroline Jevring-Bäck. From a paper presented during the Hills Pet Nutrition - Healthy Pets mean Healthy Business Pre - Congress Practice Health Day, Barcelona, 2007. Do you remember the last .. . . . keep reading

Eight Employee Needs You Must Address to 
Create Passion at WorkEight Employee Needs You Must Address to Create Passion at Work
Employees in today's workforce are expecting more from their work, their leaders and their organizations.Increasingly, employees want their workplace to provide them ... . . . keep reading

Four Reasons Why Small Businesses Succeed (or Fail)Four Reasons Why Small Businesses Succeed (or Fail)
The American system of business management has been admired and emulated around the world. This system is characteristic of two traits (1) enthusiasm for the future and making things better, and (2).. . . . keep reading

Are You Too Busy to Be Productive?
Why customers shouldn't be your first priorityAre You Too Busy to Be Productive? Why customers shouldn't be your first priority
Let's be frank - if you work for a company,(or if you are a manager in veterinary practice) then your primary goal is to make money. Period. You may have secondary goals to serve the ... . . . keep reading

Business Marketing Mistakes: 3 Marketing Mistakes Every Business Manager MakesBusiness Marketing Mistakes: 3 Marketing Mistakes Every Business Manager Makes
Who hasn't let a typo slip by or misspelled the CEO's name or printed the wrong phone number somewhere? Those marketing mistakes don't warrant an article. In fact, just one word of how-to-fix-it advice is .. . . . keep reading

The Questions You Should Be Asking At Interview - and Those You Shouldn'tThe Questions You Should Be Asking At Interview - and Those You Shouldn't
If you find that your recruitment interviews don't produce results… ie you don't get all the information you need from candidates to make the best decisions then I'm willing to bet that one ... . . . keep reading

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· Insurance claim refusal
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· Webinar recording now online
· Lunch Break Webinar - questions to Mark Moran
· Message from the US market for vet practice sales
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 TESTIMONIALS
Here's what our members are saying ...

Your audio clip this month was particularly interesting. It is excellent news to hear that some management skills training is now on the veterinary school curriculum. I can't believe it's taken this long. It is well overdue. It was also sobering to hear how the student debt relates to earning potential. (Dave Cumber)

This (the webinar) was definitely a good experience and one which I hope will be repeated. (Dawn Kent)

Do not know what I would have done without you. Thank you so much ..(Jane Tomlin)

I'm glad I joined the members' forum. I like the way you start new threads. (Anna Coombe)

'I thoroughly enjoyed the seminar(with Intervet)and meeting some like minded vets. Once I have had a chance to play with Vetmodel I may well be in touch again to get some feedback. Thank you again'(James Bagnall)

'I thought I would just drop you a line and let you know just how much I am enjoying the seminar series. It is teaching me a great deal and already I am reaping the rewards' (Beresford Capps)

'I found the session extremely useful and informative ... a great platform on which to carry out CPD sessions' (Anna Wardle)

'The new website looks fantastic - well done' (David Finlay)

'another excellent video tip - I really enjoy them, and get the assistants to look at them too' (Russ King)

'as always an enlightening newsletter' (Simon Fryer)

'the latest video - very insightful - thank you again' (Simon Fryer)

'a matter of choice - I like this one and I know from experience that it works' (Mark Moran)

'the latest video' - Great! As ever you remind us ogf the simple, basic things to get right. Not that we didn't know them already, just that when you're up to your arse in alligators it is sometimes difficult to remember that the intention was to drain the swamp! (Jerry Crick)

'I think the approach that you follow in these video tips is very good: simple but relevant, direct to the point, applicable and with practical examples. Please keep them going….' (Pere Mercader)

'I like that video very much: excellent tips and well presented on video . Your clip certainly emphasises the power of video in getting the message across' (David Finlay)

Another very good little video tip John . It is amazing the difference a little smile can make to a consultation!. I certainly have found this recently, and keep pinching myself to keep that happy smile , no matter how lousy I actually feel. Keep them coming (David Finlay)

These seminars .. hope you have plans for another series … was particularly grateful for your time repeating sections (Wayne Gray)